Strengthening GxP Compliance & SDLC for a Global CT & PV SaaS Platform

Pharmacovigilance

21 CFR Part 11

EU Annex 11

GAMP 5

SaaS · AWS

Multi-tenant

Client Type

Mid-sized global PV & clinical services org

Platform

Cloud-based multi-tenant SaaS (AWS)

Engagement Type

End-to-end CSV & SDLC ownership

Client Overview

A mid-sized global pharmacovigilance and clinical services organization developing a cloud-based, multi-tenant SaaS platform on AWS to support critical safety operations. The platform serves as a high GxP impact system for:

  • Safety Deliverables tracking in Risk Management
  • Real-time global oversight for QPPV and business teams

The platform was designed as a high GxP impact system supporting critical safety operations.

Business Context

As the organization expanded its digital capabilities and prepared to onboard global clients, it needed to formalize and align its validation and SDLC processes with regulatory expectations, specifically:

  • 21 CFR Part 11
  • EU Annex 11
  • GAMP 5 risk-based validation principles

The goal: position the platform as inspection-ready, scalable, and demonstrably compliant for enterprise and regulatory audiences.

Tech Qualitas Engagement

Tech Qualitas was engaged to provide end-to-end ownership of Computer System Validation (CSV) and to establish a structured SDLC framework — covering both the initial implementation and ongoing validation support across release cycles.

Key Contributions

End-to-End CSV Ownership

  • Validation Master Plan (VMP) development and finalization
  • Risk Assessment and Gap Analysis
  • 21 CFR Part 11 and Annex 11 compliance alignment
  • System Architecture Documents
  • URS, FRS, design documentation, and Configuration Specification
  • Test Plan and Summary
  • IQ, OQ, PQ protocol development and execution
  • Traceability Matrix (TM) development
  • Validation Summary Reporting

SDLC Framework Establishment

  • Designed and implemented a fit-for-purpose SDLC model
  • Change Control process
  • SDLC processes and governance
  • Infrastructure Maintenance and Monitoring processes
  • Release Management framework
  • Agile-aligned validation approach
  • End-to-end traceability from requirements to release

Release-Based Validation as a Service

Post initial implementation, Tech Qualitas continued as an embedded validation partner across all subsequent release cycles:

  • Release impact assessment
  • Validation planning and execution
  • Regression and defect validation
  • Documentation updates and approvals
  • Periodic review support
  • Continuous Part 11 and Annex 11 alignment

Compliance Oversight & Advisory

  • SDLC compliance oversight across development lifecycle
  • Infrastructure qualification review and approval
  • Audit readiness support and participation
  • Ongoing QMS and compliance advisory

Risk-Based Validation Approach

  • GAMP 5 aligned methodology
  • Focus on high-impact requirements and critical functionalities
  • Optimized testing effort while maintaining compliance rigor
  • Development of reusable templates and standardized documentation

Outcomes & Impact

Compliance & Quality

Audit Readiness

Operational Efficiency

Strategic Value

Key Differentiators

Full ownership model — Author, Review, and Execution under one engagement

CSV + SDLC integration — a rare combined capability in the market

Risk-based validation fully aligned to GAMP 5 principles

Continuous validation support across all release cycles, not a one-time engagement

Contact us to solve your quality challenges now!

Schedule a consultation with us to discuss your quality and compliance needs. We’re here to answer your questions and explore how we can support your organization.

Neeru Bakshi

Founder

+91 962-536-1687






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